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FAQ

Questions? We have answers.

 

Is Haiti Safe?

We know you were thinking it. It’s ok.

The short answer: Yes.


While many popular images of Haiti show a country that suffers from poverty and a long history of government shortcomings, in 2012, UNODC (United Nations Office On Drugs and Crime) voted Haiti one of the safest countries in the Americas. Haiti’s death rate of 6.9 out of every hundred thousand Haitians is among the lowest in the Americas, the same as Long Beach, California.


For those of you who have had a Haitian friend warn you against going to Haiti, many times the hesitation and fear by the Haitian Diaspora of returning to Haiti is primarily due to the experiences of their parents (or grandparents): the crises their ancestors witnessed may have become the images they painted for their children, their children’s children, and sadly now, you.


Petty theft does exist in Haiti, as it does in many other tourist destinations, so when you visit try not to flash expensive jewelry, electronics, or cash in public. Be conscious and respectful of your surroundings and those living in them.

Do I need a visa to visit Haiti?

No visa is required for stays of less than 90 days. A valid passport is required. A visa is required only for citizens of Cuba.

What language(s) are spoken in Haiti?

Haiti has two official national languages; Haitian Creole and French. Haitian Creole is the language of 90-95% of the country, while about 40-50% of the population is bilingual in both Creole and French. You will also find many people that speak English and/or Spanish.

What is the currency in Haiti?

The national currency is the Gourde (ISO Code: HTG). The U.S. dollar is accepted everywhere. Exchange services are available in many banks or hotels. The current exchange rate is about 1.00 USD to HTG 42.50.

Is there public transportation in Haiti?

Transportation is part of Haitian folklore: the famous tap-taps flowing through the city, but are not generally used by foreign visitors. For those who would like to go out on their own we will be providing recommendations of trusted car service providers to take you where you’d like to go.

Are there any additional fees to enter or exit Haiti?

All of the fees and taxes for your trip to Haiti are included in your package price.

Is there internet access in Haiti?

Major hotels offer Wi-Fi access in public areas and rooms. Internet cafes and hot spots are available everywhere.

Do I need any shots for this trip?

Though you do not need shots to go to Haiti. Make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot.

It is highly recommended that you wash your hands regularly to protect yourself from any cross contamination.

What if I have a medical need while in Haiti?

Your Haiti Got It Tour Concierge has a list of hospitals and private doctors available in case of emergency. The air ambulance services may be required for cases requiring transport to medical facilities in the region. Many pharmacies are available.

Will my credit cards work in Haiti?

Visa, MasterCard and American Express are accepted in most tourist establishments. The cash advance is available in some banks and ATMs.

Will I need electrical socket adapters or converters?

No. Just as in the U.S., Haiti uses 110 V, 60 cycles, electric sockets.

What should we wear for the service day?

All attendees will be required to wear your provided Haiti Got it blue service shirt. We also suggest wearing comfortable attire that is not too revealing, close-toed shoes, pants and/or sweats. Short pants are ok.

Should we bring anything for the recipient organization?

Though Haiti Got it will be donating a portion of the proceeds from your package price to the organization, our recipient organizations would more than welcome any additional items that could help in their day-to-day operations. Prior to your departure you will be provided with a small list of items they are always in need of and would appreciate any you could provide. This is not required of you and your time and financial donation more than fulfill your duty to our day of service. However, if you find the time and have the desire, please feel free.

I am traveling from another city other than New York or Miami; Can you customize a package for me with airfare included?

Yes. Our bookings department can customize a specialized package for you based on your travel and time needs. Please contact our Bookings department at Bookings@HaitiGotit.com to have an itinerary customized to your needs.

Can I join a tour late or leave it early?

It’s extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early, however, you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. If you feel this may be necessary please consult our booking department before you book your trip.

Can I book extra nights of hotel accommodation before or after my tour?

Yes, in most cases we can arrange additional accommodation at our starting or ending hotels. Please contact our booking department for price information. If we are unable to provide you with the extra nights we will give you the name of a hotel you can contact directly. Please also note that extra accommodations must be booked outside of 30 days of departure.

Will I be able to go out on my own?

Though all of are packaged are carefully crafted to be fun filled and well time managed trips, we will allow some free time for individuals to venture out if they choice for site seeing and souvenir shopping. If requested we can also provide a list of trusted car services for personal use.

What should I pack?

As each package is different, prior to your departure, Haiti Got it will provide guest with a list of recommended items to bring based on the specifications of each package.

What is a tour concierge?

The Haiti Got it tour concierge is our guests’ go to person for all their needs while on the trip. They’re the people that fly with you, travel with you, answer all your questions, and make sure everything is moving smoothly. We like to say your tour concierge is there to be your mother, sister, priest, nurse, and alibi.

What is the refund policy?

Our goal is to ensure your complete satisfaction. If, for whatever reason, you are unable to use your package Haiti Got it offers its guest the following refund policy, excluding the $250 nonrefundable down payment:
Guest can receive the entirety of their payments, excluding the$250 nonrefundable down payment, if requested in writing 60 days prior to the set departure date of the purchased trip.
Guest can receive half of their payment, excluding the$250 nonrefundable down payment, if requested in writing 45 days prior to the set departure date of the purchased trip.
All payments are nonrefundable 44 days prior to the trip.

How does Haiti Got it select its non-profit partners?

Haiti Got it requires our non-profit partners to adhere to the highest standards of management and service. Using the resources of non-profit rating agencies such as Charity Navigator and Guidestar, in addition to on-site visits by our staff, Haiti Got it evaluates the veracity of each organization to ensure it fits our criteria for partners and adheres to the following requirements:

  • A focus on the long-term development of Haiti and its people through its works.
  • A clear mission and realistic plan to accomplish it.
  • Organizations must have full financial transparency and disclosure for donations.
  • The overhead operating budget must be below the international standard of 10% of their annual revenue, as an indication the majority of funds received are utilized for programs that directly support their work in Haiti and serve the Haitian people.
  • The intake of funds and the donations of our clients must be specifically used for their work in Haiti.

Are your packages all-inclusive?

Though most of your cost for our packages (Airfare, domestic travel, lodging, all listed activities in itineraries, and daily complimentary breakfast) are included in the price for all of our packages. Are packages are not all inclusive.

The following items are not included in your package price:

• Transportation outside of scheduled activities

• Lunches or dinners not listed in your packages itinerary

• Additional drinks with included meals

• Expenditures of a personal nature (laundry, telephone, internet fees, souvenirs, etc.)

• Anything not mentioned in the “Pricing” section of your package’s itinerary.

Does Haiti Got it offer packages without airfare?

Haiti Got it offers land only packages for each of our packages. Contact us at Bookings@HaitiGotit.com for land only rates for each of our packages.

What type of transportation does Haiti Got it provide for its guests during trips?

For land transportation, guest will be traveling through Haiti in private air-conditioned luxury coach buses. For Domestic flights, guest will be flying in new FAA certified Jetstream 32 EP aircrafts.

What type of accommodation will guests be staying in?

Haiti Got it believes in providing its guest with the highest standard of service and lodging. All hotel accommodations for our packages are rated at 4 stars and above.

What is “Double Occupancy”?

Double occupancy means the price of the trip is quoted based on two individuals traveling together and sharing the same hotel room. You can either request a room with two queen sized beds or one king sized bed. Choices based on availability.

Is there an additional cost for single occupancy?

Our trips are designed to be as cost effective for our guest as possible. As such, our packages are designed for shared accommodation and do not involve a single supplement. Single travellers joining group trips are paired in twin or multi-share accommodation with someone of the same sex for the duration of the trip.

However, for guest traveling alone who would like single accommodations, at the request of the guest, single occupancy can be arranged for an additional single occupancy supplement at time of booking.

The cost of this supplement varies for each package. Please review the package itinerary for your desired trip for this supplement cost.

Are tips included in the package price?

Tips are not included in the tour price and tipping is entirely at your discretion. Our Trip Details documentation includes suggested tipping amounts and these can be downloaded from each individual trip summary page.

 
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FAQ

Questions? We have answers.

 

Is Haiti Safe?

We know you were thinking it. It’s ok.


The short answer: Yes.


While many popular images of Haiti show a country that suffers from poverty and a long history of government shortcomings, in 2012, UNODC (United Nations Office On Drugs and Crime) voted Haiti one of the safest countries in the Americas. Haiti's death rate of 6.9 out of every hundred thousand Haitians is among the lowest in the Americas, the same as Long Beach, California.


For those of you who have had a Haitian friend warn you against going to Haiti, many times the hesitation and fear by the Haitian Diaspora of returning to Haiti is primarily due to the experiences of their parents (or grandparents): the crises their ancestors witnessed may have become the images they painted for their children, their children's children, and sadly now, you.


Petty theft does exist in Haiti, as it does in many other tourist destinations, so when you visit try not to flash expensive jewelry, electronics, or cash in public. Be conscious and respectful of your surroundings and those living in them.

Do I need a visa to visit Haiti?

No visa is required for stays of less than 90 days. A valid passport is required. A visa is required only for citizens of Cuba.

What language(s) are spoken in Haiti?

Haiti has two official national languages; Haitian Creole and French. Haitian Creole is the language of 90-95% of the country, while about 40-50% of the population is bilingual in both Creole and French. You will also find many people that speak English and/or Spanish.

What is the currency in Haiti?

The national currency is the Gourde (ISO Code: HTG). The U.S. dollar is accepted everywhere. Exchange services are available in many banks or hotels. The current exchange rate is about 1.00 USD to HTG 42.50.

Is there public transportation in Haiti?

Transportation is part of Haitian folklore: the famous tap-taps flowing through the city, but are not generally used by foreign visitors. For those who would like to go out on their own we will be providing recommendations of trusted car service providers to take you where you’d like to go.

Are there any additional fees to enter or exit Haiti?

All of the fees and taxes for your trip to Haiti are included in your package price.

Is there internet access in Haiti?

Major hotels offer Wi-Fi access in public areas and rooms. Internet cafes and hot spots are available everywhere.

Do I need any shots for this trip?

Though you do not need shots to go to Haiti. Make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot. It is highly recommended that you wash your hands regularly to protect yourself from any cross contamination.

What if I have a medical need while in Haiti?

Your Haiti Got It Tour Concierge has a list of hospitals and private doctors available in case of emergency. The air ambulance services may be required for cases requiring transport to medical facilities in the region. Many pharmacies are available.

Will my credit cards work in Haiti?

Visa, MasterCard and American Express are accepted in most tourist establishments. The cash advance is available in some banks and ATMs.

Will I need electrical socket adapters or converters?

No. Just as in the U.S., Haiti uses 110 V, 60 cycles, electric sockets.

What should we wear for the service day?

All attendees will be required to wear your provided Haiti Got it blue service shirt. We also suggest wearing comfortable attire that is not too revealing, close-toed shoes, pants and/or sweats. Short pants are ok.

Should we bring anything for the recipient organization?

Though Haiti Got it will be donating a portion of the proceeds from your package price to the organization, our recipient organizations would more than welcome any additional items that could help in their day-to-day operations. Prior to your departure you will be provided with a small list of items they are always in need of and would appreciate any you could provide. This is not required of you and your time and financial donation more than fulfill your duty to our day of service. However, if you find the time and have the desire, please feel free.

I am traveling from another city other than New York or Miami; Can you customize a package for me with airfare included?

Yes. Our bookings department can customize a specialized package for you based on your travel and time needs. Please contact our Bookings department at Bookings@HaitiGotit.com to have an itinerary customized to your needs.

Can I join a tour late or leave it early?

It's extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early, however, you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. If you feel this may be necessary please consult our booking department before you book your trip.

Can I book extra nights of hotel accommodation before or after my tour?

Yes, in most cases we can arrange additional accommodation at our starting or ending hotels. Please contact our booking department for price information. If we are unable to provide you with the extra nights we will give you the name of a hotel you can contact directly. Please also note that extra accommodations must be booked outside of 30 days of departure.

Will I be able to go out on my own?

Though all of are packaged are carefully crafted to be fun filled and well time managed trips, we will allow some free time for individuals to venture out if they choice for site seeing and souvenir shopping. If requested we can also provide a list of trusted car services for personal use.

What should I pack?

As each package is different, prior to your departure, Haiti Got it will provide guest with a list of recommended items to bring based on the specifications of each package.

What is a tour concierge?

The Haiti Got it tour concierge is our guests' go to person for all their needs while on the trip. They're the people that fly with you, travel with you, answer all your questions, and make sure everything is moving smoothly. We like to say your tour concierge is there to be your mother, sister, priest, nurse, and alibi.

What is the refund policy?

Our goal is to ensure your complete satisfaction. If, for whatever reason, you are unable to use your package Haiti Got it offers its guest the following refund policy, excluding the $250 nonrefundable down payment: Guest can receive the entirety of their payments, excluding the$250 nonrefundable down payment, if requested in writing 60 days prior to the set departure date of the purchased trip. Guest can receive half of their payment, excluding the$250 nonrefundable down payment, if requested in writing 45 days prior to the set departure date of the purchased trip. All payments are nonrefundable 44 days prior to the trip.

 

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