FAQ

Questions? We Have Answers.

Haiti is a place you have to see with your own eyes to truly understand. It’s people, history, food, and culture are unmatched. Haiti leaves you speechless, and then turns you into a storyteller.

Come see for yourself.

While many popular images of Haiti show a country that suffers from poverty and a long history of government shortcomings, in 2014, UNODC (United Nations Office On Drugs and Crime) voted Haiti one of the safest countries in the Americas. Haiti’s death rate of 6.9 out of every hundred thousand Haitians is among the lowest in the Americas, the same as Long Beach, California.

For those of you who have had a Haitian friend or family member warn you against going to Haiti, many times the hesitation and fear by the Haitian Diaspora of returning to Haiti is primarily due to the experiences of their parents (or grandparents): the crises their ancestors witnessed may have become the images they painted for their children, their children’s children, and sadly now, you.

It’s a new day in Haiti.

Our goal is to ensure your complete satisfaction. However, if for whatever reason, you are unable to use your package, Haiti Got it offers its guests the following refund policies:

24-HOUR FLEXIBLE CANCELLATION BOOKING POLICY

Haiti Got its 24-hour flexible booking policy allows the flexibility to make changes to select reservations within 24 hours of purchasing your ticket, without incurring change fees if you made your purchase one week or more prior to the originally scheduled start date of your selected Haiti Got it trip.

This includes canceling your reservation and requesting a 100% refund of the package price.

Please view the terms and conditions below.

Terms and Conditions

  • Applies to packages booked via Haiti Got it directly.
  •  The 24-hour timeframe begins at the time your package is purchased.
  • Requests for refunds will be credited back in the original form of payment,

Past the 24-Hour Flexible Cancellation Booking period, Haiti Got it offers our guests the following refund policy.

  1. Guest can receive the entirety of their payments, excluding the $500 non-refundable down payment, if requested in writing 90 days prior to departure date, to email address Bookings@HaitiGotit.com. Cancellation request must have full name, roommate information (if applicable), how many payments made to date, and method of payment.
  2. Guest can receive half of their payment, excluding the $500 non-refundable down payment, if requested in writing 60 days prior to the set departure date of the purchased trip.
  3. Guest can take their payments to date and apply the funds to a future trip. This must be requested in writing no later than 60 days prior to departure date to email address Bookings@HaitiGotit.com. Cancellation request must have full name, roommate information (if applicable), how many payments made to date, and method of payment (Credit Card, Check, Chase Quick Pay or PayPal).

All refunds will be credited back in the original form of payment.

ALL PAYMENTS ARE NONREFUNDABLE 30 DAYS PRIOR TO SCHEDULED START DATE OF YOUR SELECTED TRIP. NO REFUNDS ARE PROVIDED FOR UNUSED SERVICES.

No. They’re Most-Inclusive.

Though most of your cost for our packages (Domestic air and ground transportation, lodging, all listed activities in itineraries, daily meals, and all taxes and fees) is included in the price for all of our packages. Our packages are not all-inclusive.

The following items are not included in your package price:

  • Transportation outside of scheduled activities
  • Any meals not listed in your packages itinerary as included
  • Additional drinks with included meals
  • Optional activities, such as but not limited to; concerts, club nights, water sports activities at resorts, etc.
  • Expenditures of a personal nature (Room service, laundry, telephone, internet fees, souvenirs, etc.)
  • Anything not mentioned in the “Pricing” section of your package’s itinerary.
As with any place, tipping is expected, but not required. You should tip however your heart moves you. Please note: Gratuities are not included in anything you will pay for during your trip. The rule of thumb says that your tour guides, drivers, servers and hotel/resort staff should all be tipped. Though not required, your tips make a big difference.

Here is a handy-dandy guide to help you figure out who and what to tip: *

Wait Staff: 10% of bill total is standard.

Tour Guides: 2USD per person/per hour of the tour.

Driver(s): 10USD per person/per week of the tour.

Tour Concierge: 25USD per person/per week of the tour is reasonable.

U.S. citizens do not need a visa for tourist or business travel to this country. A valid U.S. Passport is required with a minimum 6 months validity. No visa is required for a stay of up to 3 Months.

When you are traveling to Haiti with a Non-US Passport, a Tourist Visa is required.

  • Haiti Entry Fees: All foreign nationals arriving in Haiti without a Haitian passport will be required to pay a US/GBP $10 tourist fee. Payment is due in cash (US dollars or GBP only) and must be paid by passengers upon their arrival at the Port Au Prince and/or Cap Haitien international airports prior to passing through customs.
All foreign nationals arriving in Haiti will be required to pay a USD/EUR $10 tourist fee. Payment is due in cash and must be paid by passengers upon their international arrival at the Toussaint Louverture Port Au Prince International airport (PAP) or Hugo Chávez International Airport (CAP) prior to passing through customs.
As a travel company, we recognize the vital role we play not only in the planning and research of a client’s trip but also in the protection and overall safety of our clients while traveling with us to our destinations. It is because of this consideration to not just your enjoyment but also your safety that we require all of our patrons to purchase travel insurance before traveling with us. In particular, the insurance you purchase must cover the following:

  1. Emergency medical
  2. Losses incurred due to unforeseen cancellation or having to cut your trip short
  3. Death and disability
  4. Personal liability
  5. Luggage

Travel insurance normally costs between 5 to 7% of the cost of your trip, so a $5,000 trip would cost roughly $250 to $350 to insure.
If you need assistance in finding the right policy for your trip, please feel to contact your Haiti Got it reservation specialist.

Note: In case of medical emergencies, our tour concierges have the contact information for all local hospitals, as well as doctors on call.

Yes and no. We would prefer that everyone arrive and leave at the same time, on the same date. Anything else is disruptive to the group and the flow of the trip. However, if your schedule dictates that you leave the tour early, please note, the cost of your package remains the same. You will also be responsible for any and all costs associate with leaving the tour before the scheduled time. For more information or to make arrangements, please contact us at bookings@HaitiGotIt.com.
Sure! Simply contact one of our reservationist specialists at bookings@HaitiGotIt.com to make arrangements.

NOTE: Pre- and post-tour accommodations must be made no less than 45 days prior to the date of arrival and are subject to hotel availability.

Double occupancy means the price of the trip is quoted based on two individuals traveling together and sharing the same hotel room(s). You can either request a room with two queen sized beds or one king sized bed. Choices based on availability.
Our packages are designed to accommodate two people per room. For guests traveling alone, Haiti Got it will pair you with another solo guest of the same sex in a room with two queen beds.

If it is your preference to room alone, there will be a single supplement assessed at the time of booking. The cost of this supplement varies for each package. Please review the itinerary for the trip you have selected for more information.

Haiti Got it believes in providing its guest with the highest standard of service and lodging. All hotel accommodations for our packages are rated at an international standard of 4 stars and above.
Domestic ground transportation: Guests will be transported around Haiti for all activates listed within the itinerary in modern late model air-conditioned buses.

Domestic Air travel: Guest will be flown from Port Au Prince to Cap Haitian in FAA certified Jetstream 32 EP aircrafts.

At a minimum, every traveler must be able to walk without the aid of another person, climb 3-4 flights of stairs with ease, step on and off small boats and carry their own luggage.

If you have a pre-existing medical condition, it is your responsibility to inform us. You will also be required to provide a medical clearance from your physician at least 30 days prior to departure.

No. You can travel to Haiti vaccination-free.

Though you do not need vaccinations to visit Haiti. Make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot.

It is highly recommended that you wash your hands regularly to protect yourself from any cross contamination.

Haiti Got it requires our non-profit partners to adhere to the highest standards of management and service. We use the resources of non-profit rating agencies such as Charity Navigator and Guidestar and on-site visits by our staff to determine which organizations are the right fit. Acts of service are supposed to be exactly that. You are assured that each of our partners meets the following criteria. Each organization has:

• Through its work in the community, a focus on the long-term development of Haiti and its people;
• A clear mission and realistic plan for its execution;
• Full financial transparency and disclosure for donations;
• An overhead operating budget that is below the international standard of 10% of their annual revenue. This is an indication that the majority of the funds received are utilized for programs that directly support work in Haiti and serve the Haitian people;
• Guaranteed that the intake of funds and the donations from our clients will be used specifically for the work the organization does in Haiti.

Though Haiti Got it will be donating a portion of the proceeds from each of our tours to the partner organization, any additional items that will help in the day-to-day operations would be appreciated.

Prior to the start of your trip and arrival in Haiti, Haiti Got it will provide with a small list of items that are always needed. Any help you are willing to give in the form of donations is appreciated.

All attendees will be required to wear their blue Haiti Got It service shirt. This will be provided upon arrival. We also suggest wearing comfortable attire that is not too revealing, close-toed shoes, pants and/or sweats. Short pants are ok.
Haiti has two official national languages, Haitian Creole and French. Haitian Creole is the language of 90-95% of the country, while about 40-50% of the population is bilingual in both Creole and French. You will also find many people that speak English and/or Spanish.
The national currency is the Gourde (ISO Code: HTG). The U.S. dollar is accepted everywhere. Exchange services are available in many banks or hotels. The rate of exchange fluctuates from time to time. Ask your Haiti Got it Tour concierge for the current exchange rate and best place to make cash exchanges and withdrawals.
All of our host hotels offer free Wi-Fi access in public areas and rooms. Internet cafes and hot spots are available everywhere.
Visa, MasterCard, and American Express are accepted in most tourist establishments. FDIC secured ATMs for cash withdrawals in local Haitian currency can be found in all of our host hotels.
When traveling from the U.S, you will not need electrical socket adapters or converters. Just like in the U.S., Haiti uses 110 V, 60 cycles, electric sockets.
Never fear. A packing list will be provided at least two weeks prior to departure.
Each of our custom itineraries includes free time, where you will be able to see some sights and do some souvenir shopping, if you wish.
That’s it. You’ve got everything you need. If you have any questions about something that’s not covered in our FAQs, please don’t hesitate to email us at info@HaitiGotIt.com. That’s what we are here for, after all.

Now we have something to ask of you. Join us on one of tours and come with an open mind and an open heart. You will never visit a richer, more layered, more deeply beautiful country. You will be better for the trip.

go-button-blue